Question 1

I would like to discuss my order, who do I contact?"

Accepted Answer

Please contact our customer service team on info@encompasskbb.com

Question 2

What are your solid surface products made from?

Accepted Answer

Our solid surface products are manufactured from an eco-friendly fine natural mineral mixed with high quality resin and pigments.  It's a totally non-porous surface that is durable and hygienic.

Question 3

How do I clean my solid surface product?

Accepted Answer

Please refer to the ‘care & maintenance’ section of your relevant product on our website.

Question 4

What are the benefits of solid surface?

Accepted Answer

Benefits include:
Extremely durable
Easy to clean
Repairable if scratched
Hygienic
Excellent insulating properties
Tactile
Fire retardant
Resistant to chemicals & weathering
Stylish design

Question 5

Can I cancel my order?

Accepted Answer

If you wish to cancel your order you may do so by contacting info@encompasskbb.com within 2 hours of placing your online order and within our working hours of 9am-5pm Monday to Friday.
In the event that we have already dispatched your order, you will be asked to follow our standard returns procedure.

Question 6

Can I open a Trade account?

Accepted Answer

You can apply by emailing info@encompasskbb.com

Question 7

What shall I do if I want to ask a question not listed here?

Accepted Answer

Please email info@encompasskbb.com and we will be only too pleased to assist you

FAQs